Policies & Instructions

Boarding

Before Your First Stay

All new boarding clients must complete the following before a reservation can be confirmed:

  • An in-person Meet & Greet with Jen

  • Submit current vaccination records

  • Sign the Boarding Contract & Waiver

Please note: Boarding reservations are not guaranteed until the new client intake process has been completed.


Vaccination Requirements

Please email your dog's vaccination records from your veterinarian before your first stay.
For the safety of every dog in our care, all boarding guests must be current on:

  • Rabies

  • Distemper

  • Bordetella

While not required, we also highly recommend the Canine Influenza vaccine.


Crate Training Requirements

To ensure every dog's safety and comfort, all boarding guests must be crate trained. If it’s been a while since your dog has been crated, we highly suggest crating them overnight a couple nights prior to their stay so they can adjust.
Dogs sleep in their crates overnight and should be able to remain calmly crated for approximately 3–4 hours during the day when unsupervised.


Drop-Off & Pick-Up Appointments

Drop-off and pick-up appointments are available by appointment only.

  • Monday – Friday
    7:00 AM – 6:00 PM
    (Wednesdays until 5:00 PM)

  • Saturday
    7:00 AM – 4:00 PM

  • Sunday
    11:00 AM – 4:00 PM

Appointment scheduling emails are sent approximately 4–6 weeks before your reservation so you can select your preferred drop-off and pick-up times.


Early Drop-Off

Early drop-off is available from 7:00 AM–12:00 PM on most days and includes daycare plus a scheduled walk on your dog's arrival day.
Please note that dogs picked up before noon may not receive a scheduled walk that day.


Weekend & Holiday Stays

Weekend stays that include a Friday or Saturday night require a 2-night minimum during peak season (May 1–October 1).
Planning a Holiday Getaway? Here’s what you need to know:

  • An additional $7 per dog, per night applies during our designated holiday boarding periods.

  • Observed Holiday Periods:

    • Holiday rates and policies apply during boarding stays surrounding the following holidays (exact holiday boarding periods may vary slightly from year to year based on the calendar):

      • Memorial Day

      • Independence Day (July 4)

      • Labor Day

      • Thanksgiving

      • Christmas Eve (December 24)

      • Christmas Day (December 25)

      • New Year's Day (January 1)

  • A one-night deposit is required to reserve all holiday boarding stays. This deposit is non-refundable and non-transferable if the reservation is canceled. If the stay is completed as scheduled, the deposit will be applied toward your final boarding balance.

  • To allow our family time to celebrate the holidays, drop-off and pick-up appointments are unavailable on:

    • Memorial Day

    • Independence Day (July 4)

    • Labor Day

    • Thanksgiving Day

    • Christmas Eve (December 24)

    • Christmas Day (December 25)

    • New Year's Day (January 1)

We appreciate your understanding and recommend planning your travel accordingly.


Payment

Payment is due in full on or before your dog's drop-off appointment. We accept:

  • Cash (3% discount)

  • Check (3% discount)

  • Square


Instagram Pupdates

We love sharing your dog's adventures while they're staying with us!
Boarding updates are shared through Instagram Stories, along with a complimentary Shutterfly photo album after your dog's stay.
Because we care for multiple dogs at once, we are unable to provide routine individual text updates.


Travel Delays

If your travel plans change, please notify Jen as soon as possible.
If space is available, additional boarding nights may be added at the standard nightly rate. If we're unable to extend your reservation, you'll be responsible for arranging pickup through a trusted friend or family member.


Cancellations

For non-holiday reservations, we simply ask that you provide as much notice as possible if your plans change so we can offer the boarding spot to another family.
Holiday reservations are subject to our Holiday Fees.


Personal Belongings

Please label all items brought with your dog. A detailed list on what to bring/pack for your dog will be e-mailed to you when you book your dog’s stay. While we'll do our best to care for your belongings, Maude & the Bulldogs is not responsible for lost or damaged items brought during your dog's stay.