Policies & Instructions

Boarding

Before Your First Stay

All new boarding clients must complete the following before a reservation can be confirmed:
- An in-person Meet & Greet with Jen
- Submit current vaccination records
- Sign the Boarding Contract & Waiver
Please note: Boarding reservations are not guaranteed until the new client intake process has been completed.

Vaccination Requirements

Please email your dog's vaccination records from your veterinarian before your first stay.
For the safety of every dog in our care, all boarding guests must be current on:
- Rabies
- Distemper
- Bordetella
While not required, we also highly recommend the Canine Influenza vaccine.

Crate Training Requirements

To ensure every dog's safety and comfort, all boarding guests must be crate trained. If it’s been a while since your dog has been crated, we highly suggest crating them overnight a couple nights prior to their stay so they can adjust.
Dogs sleep in their crates overnight and should be able to remain calmly crated for approximately 3–4 hours during the day when unsupervised.

Drop-Off & Pick-Up Appointments

Drop-off and pick-up appointments are available by appointment only.
- Monday – Friday
  7:00 AM – 6:00 PM
  (Wednesdays until 5:00 PM)
- Saturday
  7:00 AM – 4:00 PM
- Sunday
  11:00 AM – 4:00 PM
Appointment scheduling emails are sent approximately 4–6 weeks before your reservation so you can select your preferred drop-off and pick-up times.
We can often extend your dog’s stay if there are travel delays, or you can have a friend/family member pick up on your behalf. Please ask!
You are welcome to pick your dog up early, but no refunds or credits will be given for unused nights.

Early Drop-Off

Early drop-off is available from 7:00 AM–12:00 PM on most days and includes daycare plus a scheduled walk on your dog's arrival day.
Please note that dogs picked up before noon may not receive a scheduled walk that day (we will do our best!).

Weekend & Holiday Stays

Weekend stays that include a Friday or Saturday night require a 2-night minimum during peak season (May 1–October 1).
Planning a Holiday Getaway? Here’s what you need to know:
- An additional $7 per dog, per night applies during our designated holiday boarding periods.
- Observed Holiday Periods:
  - Holiday rates and policies apply during boarding stays surrounding the following holidays (exact holiday boarding periods may vary slightly from year to year based on the calendar):
    - Memorial Day
    - Independence Day (July 4)
    - Labor Day
    - Thanksgiving
    - Christmas Eve (December 24)
    - Christmas Day (December 25)
    - New Year's Day (January 1)
- A one-night deposit is required to reserve all holiday boarding stays. This deposit is non-refundable and non-transferable if the reservation is canceled. If the stay is completed as scheduled, the deposit will be applied toward your final boarding balance.
- To allow our family time to celebrate the holidays, drop-off and pick-up appointments are unavailable on:
  - Memorial Day
  - Independence Day (July 4)
  - Labor Day
  - Thanksgiving Day
  - Christmas Eve (December 24)
  - Christmas Day (December 25)
  - New Year's Day (January 1)
We appreciate your understanding and recommend planning your travel accordingly.

Payment

Payment is due in full on or before your dog's drop-off appointment. We accept:
- Cash (3% discount)
- Check (3% discount)
- Square
If a non-holiday stay is cancelled but the invoice was already paid, you have two options:
- Receive a refund minus 4% (processing fee)
- Receive an equivalent night boarding credit (e.g., if you paid for 4 nights, you receive 4 nights credited to your account). Credit must be used within 6 months. Please note that any price difference (e.g., 2026 boarding night vs 2027 boarding night) will be charged in a new invoice.

Instagram Pupdates

We love sharing your dog's adventures while they're staying with us!
Boarding updates are shared through Instagram Stories, along with a complimentary Shutterfly photo album after your dog's stay.
Because we care for multiple dogs at once, we are unable to provide routine individual text updates.
We are not online on Sundays.

Travel Delays

If your travel plans change, please notify Jen as soon as possible. If space is available, additional boarding nights may be added at the standard nightly rate.
If we're unable to extend your reservation, you'll be responsible for arranging pickup through a trusted friend or family member.

Cancellations

For non-holiday reservations, we simply ask that you provide as much notice as possible if your plans change so we can offer the boarding spot to another family.
Holiday reservations are subject to our Holiday Fees.

Personal Belongings

Please label all items brought with your dog. A detailed list on what to bring/pack for your dog will be e-mailed to you when you book your dog’s stay.
While we'll do our best to care for your belongings, Maude & the Bulldogs is not responsible for lost or damaged items brought during your dog's stay.

Spots are limited! To sign up, please complete our intake form. You will receive an email response from Jen within 3-5 business days.
A 50% non refundable deposit is due at the time of booking to confirm training reservation & complete payment is due before lesson date. All package sessions must be used within 6 months of purchase. After that time, all unused lessons will be forfeited with no refunds.
While I am able to reschedule sessions if needed when given 96+ hours notice, please note that availability is quite limited. Please read all materials sent via email at the time of package purchase.
Tools are available for purchase at an additional rate, except for the Liam package which includes a prong collar and a $50 credit towards an e-collar.
Our training does not come with guarantees. See contract for details.
All dogs with histories of bite attempts or successful bites, redirection risks, challenges with grooming or at the vet, or resource guarding must be muzzle trained prior to drop off.