Policies & Instructions

Boarding

Before Your First Stay

  • All new boarding clients must complete the following before a reservation can be confirmed:

    • An in-person Meet & Greet with Jen

    • Submit current vaccination records

    • Sign the Boarding Contract & Waiver

  • Please note: Boarding reservations are not guaranteed until the new client intake process has been completed.


Vaccination Requirements

  • Please email your dog's vaccination records from your veterinarian before your first stay.
    For the safety of every dog in our care, all boarding guests must be current on:

    • Rabies

    • Distemper

    • Bordetella

  • While not required, we also highly recommend the Canine Influenza vaccine.


Crate Training Requirements

  • To ensure every dog's safety and comfort, all boarding guests must be crate trained. If it’s been a while since your dog has been crated, we highly suggest crating them overnight a couple nights prior to their stay so they can adjust.

  • Dogs sleep in their crates overnight and should be able to remain calmly crated for approximately 3–4 hours during the day when unsupervised.


Drop-Off & Pick-Up Appointments

  • Drop-off and pick-up appointments are available by appointment only.

    • Monday – Friday
      7:00 AM – 6:00 PM
      (Wednesdays until 5:00 PM)

    • Saturday
      7:00 AM – 4:00 PM

    • Sunday
      11:00 AM – 4:00 PM

  • Appointment scheduling emails are sent approximately 4–6 weeks before your reservation so you can select your preferred drop-off and pick-up times.


Early Drop-Off

  • Early drop-off is available from 7:00 AM–12:00 PM on most days and includes daycare plus a scheduled walk on your dog's arrival day.

  • Please note that dogs picked up before noon may not receive a scheduled walk that day.


Weekend & Holiday Stays

  • Weekend stays that include a Friday or Saturday night require a 2-night minimum during peak season (May 1–October 1).

  • Planning a Holiday Getaway? Here’s what you need to know:

    • An additional $7 per dog, per night applies during our designated holiday boarding periods.

    • Observed Holiday Periods:

      • Holiday rates and policies apply during boarding stays surrounding the following holidays (exact holiday boarding periods may vary slightly from year to year based on the calendar):

        • Memorial Day

        • Independence Day (July 4)

        • Labor Day

        • Thanksgiving

        • Christmas Eve (December 24)

        • Christmas Day (December 25)

        • New Year's Day (January 1)

    • A one-night deposit is required to reserve all holiday boarding stays. This deposit is non-refundable and non-transferable if the reservation is canceled. If the stay is completed as scheduled, the deposit will be applied toward your final boarding balance.

    • To allow our family time to celebrate the holidays, drop-off and pick-up appointments are unavailable on:

      • Memorial Day

      • Independence Day (July 4)

      • Labor Day

      • Thanksgiving Day

      • Christmas Eve (December 24)

      • Christmas Day (December 25)

      • New Year's Day (January 1)

  • We appreciate your understanding and recommend planning your travel accordingly.


Payment

  • Payment is due in full on or before your dog's drop-off appointment. We accept:

    • Cash (3% discount)

    • Check (3% discount)

    • Square

Instagram Pupdates

  • We love sharing your dog's adventures while they're staying with us!

  • Boarding updates are shared through Instagram Stories, along with a complimentary Shutterfly photo album after your dog's stay.

  • Because we care for multiple dogs at once, we are unable to provide routine individual text updates.


Travel Delays

  • If your travel plans change, please notify Jen as soon as possible. If space is available, additional boarding nights may be added at the standard nightly rate.

  • If we're unable to extend your reservation, you'll be responsible for arranging pickup through a trusted friend or family member.


Cancellations

  • For non-holiday reservations, we simply ask that you provide as much notice as possible if your plans change so we can offer the boarding spot to another family.

  • Holiday reservations are subject to our Holiday Fees.


Personal Belongings

  • Please label all items brought with your dog. A detailed list on what to bring/pack for your dog will be e-mailed to you when you book your dog’s stay.

  • While we'll do our best to care for your belongings, Maude & the Bulldogs is not responsible for lost or damaged items brought during your dog's stay.

Training

  • Spots are limited! To sign up, please complete our intake form. You will receive an email response from Jen within 3-5 business days.

  • A 50% non refundable deposit is due at the time of booking to confirm training reservation & complete payment is due before lesson date. All package sessions must be used within 6 months of purchase. After that time, all unused lessons will be forfeited with no refunds.

  • While I am able to reschedule sessions if needed when given 96+ hours notice, please note that availability is limited. Please read all materials sent via email at the time of package purchase.

  • Tools are available for purchase at an additional rate, except for the Liam package which includes a prong collar and a $50 credit towards an e-collar.

  • Our training does not come with guarantees. See contract for details.